Custom Family Portrait

Shipping Information for Customized Products

Processing Time: Your customized products require special attention and craftsmanship. Our dedicated team will ensure that your order is carefully crafted within 5-7 business days from the date of order placement.

Shipping Time: Once your items are meticulously created, we entrust them to reliable carriers for safe and efficient delivery. Please allow 14-20 business days for your package to arrive at your designated shipping address.

Force Majeure Factors: While we strive to meet our delivery commitments, unforeseen circumstances beyond our control, such as force majeure events, may cause delays. In such rare cases, rest assured that we'll keep you informed and work diligently to minimize any impact on your order.

Refund and Replacement Policy

Refund Requests At Dreamy Custom, we strive to ensure that every custom item meets your expectations. We understand that sometimes a change of mind can occur. As such, we offer a 48-hour window from the time of purchase during which you can request a refund. To initiate a refund, please contact us at support@dreamycustom.com with your order details.

Please note that refund requests must be made within 48 hours of placing your order. Once this window has closed, we are unable to offer refunds as the custom fabrication process for your item will have begun.

Replacement and Repairs We stand by the quality of our products and offer a one-year guarantee from the date of purchase. During this period, if your item has a manufacturing defect or experiences damage under normal usage, we will either repair or replace the item at no additional cost. To request a replacement or repair, please email us at support@dreamycustom.com with your order details and a description of the issue.

Conditions for Refund and Replacement

• Requests for refunds must be submitted within 48 hours of the order time.
• Replacement or repair requests can be made within one year of the original purchase date.
• Items must have been used as intended and cared for according to any instructions provided.
• Proof of purchase will be required for any refund, replacement, or repair requests.

Contact Us If you have any questions or concerns about our refund and replacement policy, please don’t hesitate to contact us at support@dreamycustom.com. Our customer service team is here to assist you and ensure your satisfaction with every custom order.