One Year Warranty
Effective Date: JAN 8, 2023
Coverage: Our online store ("Store") offers a One Year Warranty ("Warranty") on all customized gift products purchased through our website. This Warranty covers any defects in materials or workmanship that occur during normal and intended use of the product for a period of one year from the date of purchase.
Terms and Conditions:
- This Warranty is applicable only to the original purchaser of the customized gift product from our Store.
- The Warranty period begins on the date of purchase as indicated on the order confirmation.
- To be eligible for Warranty service, customers must retain the original order confirmation or receipt.
- This Warranty covers the repair or replacement of the product, at our discretion, if it is found to be defective in materials or workmanship during the Warranty period.
- The Warranty does not cover damages resulting from misuse, accidents, neglect, improper care, normal wear and tear, or any modifications made to the product.
- In case of a Warranty claim, customers must contact our customer service within the Warranty period and provide relevant information, including order details, description of the issue, and supporting images if required.
- If a replacement is issued under this Warranty, the replacement product will be covered by the remaining Warranty period of the original purchase.
- Our liability under this Warranty is limited to the repair or replacement of the defective product. We are not liable for any indirect, consequential, or incidental damages arising from the use of the product.
- This Warranty is non-transferable and is only valid for products purchased directly from our Store.
- We reserve the right to determine whether a product qualifies for Warranty service based on our assessment of the reported issue.
How to Make a Warranty Claim: To initiate a Warranty claim, please follow these steps:
- Contact our customer service team at email@example.com within the Warranty period.
- Provide your order details, including order number and purchase date.
- Describe the issue you are experiencing with the product and provide any necessary supporting images.
Upon receiving your claim, our customer service team will guide you through the process and provide instructions on how to proceed.
By making a purchase from our Store, you agree to the terms and conditions of this One Year Warranty. This Warranty is in addition to any rights and remedies provided by applicable law.
For any inquiries or assistance related to our Warranty, please contact our customer service team at firstname.lastname@example.org.
Please note that this One Year Warranty is subject to change and may be updated at our discretion. Customers are encouraged to review the most recent version of the Warranty on our website.