- How we work
Processing Time: Your customized products require special attention and craftsmanship. Our dedicated team will ensure that your order is carefully crafted within 5-7 business days from the date of order placement.
Shipping Time: Once your items are meticulously created, we entrust them to reliable carriers for safe and efficient delivery. Please allow 14-20 business days for your package to arrive at your designated shipping address.
Force Majeure Factors: While we strive to meet our delivery commitments, unforeseen circumstances beyond our control, such as force majeure events, may cause delays. In such rare cases, rest assured that we'll keep you informed and work diligently to minimize any impact on your order.
Frequently Asked Questions
How should I choose the stamp pattern for the wax seal?
We offer specific designs that just need to be replaced with your personal monogram, name or date. If you have a logo of your own design, you can choose to upload an image for us to create.
Is a wax stamp the same as a wax seal?
A 'Wax Stamp' is exactly that, it is a stamp that is used to create an impression into wax. The end result is known simply as a Wax Seal.
How many wax seals per stamp?
You can make around 6 - 7 seals with a stick of sealing wax, when used with our 30mm wax seal stamp. Create around 8-9 seals per stick when used with our 25mm stamp.
Do I need to buy the bottom candle separately?
Not necessary, our set includes the candle burning at the bottom.